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Refund Policy

Refund Policy Last updated: 24th December 2025


This Refund Policy applies to all purchases and services made through www.justweb.ai, a service brand operated by Intecbean Pte. Ltd. (Singapore) (“justweb.ai”, “we”, “us”, “our”).


By using our platform, customers and merchants agree to this Refund Policy.


1. General Principle
justweb.ai operates on a customer-protection-first principle.


While we encourage merchants to resolve issues directly with customers, justweb.ai reserves the final right to determine refund eligibility in order to protect customers and maintain platform trust.


2. Website & Digital Services
For website creation, landing page setup, and digital services provided directly by justweb.ai:

  • Payments are non-refundable once work has commenced
  • Once resources, tools, or labour are allocated, refunds will not be provided
  • Completed or partially completed work is non-refundable

3. Advertising & Marketing Services
For advertising and marketing services (including Facebook Ads, Google Ads, and other platforms):

  • Advertising results (sales, leads, traffic, ROI) are not guaranteed
  • Ad spend paid to third-party platforms is non-refundable once used
  • Management or service fees are non-refundable once campaigns begin
  • justweb.ai is not responsible for ad account suspension, policy violations, or platform-level decisions

4. Voucher, Deal & Package Purchases


4.1 Merchant Responsibility
Merchants selling vouchers, deals, or packages on justweb.ai must:

  • Comply with justweb.ai platform rules
  • Honour all valid vouchers sold
  • Provide services or products as described
  • Handle customer enquiries, complaints, and redemption issues promptly

4.2 Merchant-Led Resolution (First Step)
Customers are encouraged to:

  • Contact the merchant directly to resolve issues such as:
  • Redemption problems
  • Scheduling
  • Service quality concerns

justweb.ai recommends merchants to work fairly and promptly with customers to settle disputes.


4.3 justweb.ai Customer Protection & Refund Authority
If a customer complaint is escalated to justweb.ai and:

  • The merchant fails to respond
  • The merchant refuses to resolve the issue reasonably
  • The service is not delivered as promised
  • There is evidence of misrepresentation or misconduct

justweb.ai reserves the right to issue a refund to the customer, at its sole discretion, in order to protect customer interests.


4.4 Impact on Merchants
Where a refund is issued by justweb.ai:

  • The refunded amount may be deducted from the merchant’s pending or future payouts
  • The 10% service fee is non-refundable
  • Payment processing or chargeback fees may be deducted where applicable

Repeated customer complaints or unresolved disputes may result in:

  • Payout delays
  • Account suspension
  • Removal from the platform

5. Chargebacks & Disputes

  • Chargebacks may trigger immediate review of merchant accounts
  • Merchant payouts may be withheld during investigations
  • justweb.ai reserves the right to recover losses arising from chargebacks, fraud, or policy breaches

6. Exceptions
Any refund granted outside this policy is entirely at the discretion of justweb.ai and does not create a precedent or ongoing obligation.


7. Policy Updates
We reserve the right to update or amend this Refund Policy at any time. Updates take effect immediately upon posting on the Website.


8. Contact
For refund-related enquiries: www.justweb.ai Intecbean Pte. Ltd. (Singapore)

[email protected]